Our CATI studio has been awarded the Certificate of Quality Control of Interviewers’ Work Program (PKPJA), granted by the Polish Association of Public Opinion and Marketing Research Firms. The certificate is based on industry guidelines ISO 20252.

Quality management system – quality control in every phase of research process

Preparation

• Interviewer training
• Testing of program questionnaire
• Test interviews

Execution

• Routine monitoring of at least 5% of all interviews
• Ongoing sample execution control
• Constant interviewer work control done by a supervisor able to look and hear interviews
• 100% control of new interviewers

Finish

• Detailed monitoring report
• Data quality control during and after fieldwork
  • elimination of inconsistant data or re-contacting respondents
  • routing logics control
  • 100% data and interviewer control